Frequently Asked Questions
Everything you need to know about shopping with High Road.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days within the continental US. We offer free standard shipping on all orders over $150. For orders below that amount, a flat rate of $9.95 applies.
What is your return policy for apparel?
We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. Please note that for hygiene reasons, intimate apparel and earrings are final sale.
How do I ensure I am ordering the right size?
Each product page features a detailed 'Size Guide' with specific measurements. As our fits vary between 'Slim' and 'Oversized' collections, we recommend checking your measurements against our chart before purchasing.
Where are High Road garments manufactured?
We pride ourselves on ethical craftsmanship. Our collections are produced in certified factories in Portugal and Italy, ensuring fair labor practices and high-quality construction.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Klarna and Afterpay.
How should I care for my High Road pieces?
To extend the life of your garments, we recommend washing in cold water and air drying. Specific care instructions are located on the internal care label of every item.